Jayben Barrameda

Welcome to my website, your hub for professional online virtual assistant services. With my expertise, I can streamline your operations and help you achieve your goals, allowing you to focus on what you do best. Explore my services to optimize productivity and succeed in the digital realm.

Virtual Assistant services

Work Experience

Subject Matter Expert

Web Hosting Company

October 2018-Till present

Domain, Website Builder, Hosting and Email Support

GoDaddy

Skills & Responsibilities

  • In-depth knowledge of GoDaddy products: Thorough understanding of GoDaddy’s offerings, including domains, hosting, and other services.
  • Strong technical troubleshooting skills: Ability to identify and resolve technical issues related to websites, domains, and online services.
  • Excellent customer service abilities: Skillful in addressing customer inquiries, providing guidance, and ensuring customer satisfaction.
  • Effective problem-solving capabilities: Proficient at analyzing complex issues and finding effective solutions.
  • Training and mentoring proficiency: Skilled in developing and imparting knowledge to train and mentor team members.
  • Documentation and knowledge management skills: Capable of creating and maintaining clear and comprehensive documentation and knowledge bases.
  • Adaptability and continuous learning: Quick to adapt to changing technologies and continuously update knowledge and skills.
  • Collaboration and communication aptitude: Ability to work well with cross-functional teams and effectively communicate ideas and feedback.

Technical Service Representative

 

Bell Canada

2017-2018

Level 2 Technical Support (Fiber Internet)

Bell Canada

Skills & Responsibilities

  • Customer Service: Providing excellent customer service by understanding customer needs, addressing inquiries, and resolving issues effectively.
  • Communication: Demonstrating strong verbal and written communication skills to convey technical information clearly and concisely to customers.
  • Problem Solving: Applying critical thinking and troubleshooting skills to diagnose and resolve technical issues customers may encounter with Bell Canada services.
  • Technical Knowledge: Possessing a solid understanding of Bell Canada’s products and services, including internet, television, phone, and mobile offerings.
  • Active Listening: Actively listening to customer concerns and identifying the root causes of their issues to provide accurate and timely solutions.
  • Multitasking: Ability to handle multiple customer inquiries simultaneously while ensuring each customer receives appropriate attention and resolution.
  • Patience and Empathy: Demonstrating patience and empathy to handle frustrated or upset customers and provide them with a positive support experience.
  • Time Management: Efficiently managing time to meet service level agreements and resolve customer issues within acceptable timeframes.

Customer Service Representative

 

Bell Canada

2016-2017

Inbound Retention

Bell infinity

Skills & Responsibilities

  • Customer Retention: Engaging with customers who express interest in canceling or downgrading their services, understanding their concerns, and offering appropriate solutions to retain their business.
  • Technical Support: Assisting customers with technical issues related to Bell Canada services, including troubleshooting internet connectivity, TV programming, phone services, or mobile device problems.
  • Account Management: Managing customer accounts, including updating service plans, processing billing adjustments, and resolving billing inquiries or discrepancies.
  • Documentation: Accurately documenting customer interactions, troubleshooting steps, and issue resolutions to maintain proper records and aid in knowledge sharing.
  • Product Knowledge and Updates: Staying up to date with the latest Bell Canada products, features, and promotions to effectively educate customers and promote service upgrades.
  • Escalation Handling: Identifying and escalating complex technical issues or customer concerns to higher-level support teams for prompt resolution.
  • Continuous Improvement: Providing feedback and suggestions to enhance the overall customer experience and improve internal processes and procedures.
  • Collaboration: Collaborating with team members, including sales representatives, technical experts, and other support teams, to resolve customer issues efficiently and deliver a seamless customer experience.

Trainings & Certificates

General Virtual Assistant

VA Training Philippines

June 2023

Manila Philippines

va training

Topics/Skills

  • Virtual Assistance
  • Social Media Marketing
  • Bookkeeping
  • Lead Generation
  • Content Creation
  • Website Design (WIX and Canva)
  • Search Engine Optimization

Virtual Assistant Training

Coursebelt Academy

January 2021

Manila Philippines

coursebelt

Topics/Skills

  • Virtual Assistance
  • Social Media Marketing
  • WordPress and Marketing
  • Search Engine Optimization
  • Graphic Design
  • Virtual Assistant Services

ToolBox

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